1. Overview

At Drais Bicycle, we stand behind the quality and durability of our bicycles and accessories. This Warranty Policy outlines the coverage, terms, and conditions applicable to all purchases made through our website.

2. Warranty Coverage

🚴 Bicycle Frames

Covered under a limited warranty of 5 years from the date of purchase.
Covers manufacturing defects in material and workmanship under normal use.

⚙️ Bicycle Components

Includes parts such as gears, brakes, chains, and suspension.
Covered for 1 year from the date of purchase.

🔧 Accessories & Parts

Includes helmets, lights, locks, and other add-ons.
Covered for 6 months from the date of purchase.

3. What is Covered

This warranty covers:

Manufacturing defects
Structural failures under normal usage
Faulty materials or workmanship

4. What is NOT Covered

This warranty does not cover:

Normal wear and tear (e.g., tires, brake pads, chains)
Damage caused by accidents, misuse, or neglect
Improper assembly or maintenance
Modifications or unauthorized repairs
Corrosion or damage due to environmental exposure
Commercial use (unless explicitly stated)

5. Warranty Claim Process

To submit a claim:

Contact our support team at support@draisbicycle.com
Provide:
Proof of purchase (order ID or receipt)
Photos or videos showing the defect
Description of the issue
Our team will review your claim within 3–5 business days

If approved:

We may repair, replace, or refund the defective product at our discretion.

6. Shipping & Handling

Customers may be responsible for shipping costs related to warranty claims unless otherwise stated.
Replacement items will be shipped at no additional cost if the claim is approved.

7. Warranty Limitations

This warranty applies only to the original purchaser and is non-transferable
Valid only for products purchased directly from our website or authorized sellers
Liability is limited to the repair or replacement of the defective product

8. Extended Warranty (Optional)

We may offer extended warranty plans for selected products. Details will be provided at the time of purchase.

9. Contact Information

For any warranty-related inquiries:

📧 Email: support@draisbicycle.com

🌐 Website: https://www.draisbicycle.com

10. Policy Updates

We reserve the right to update or modify this Warranty Policy at any time without prior notice. Changes will be posted on this page.

Mountain

XC Machine

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